1. Information We Collect

At WFixit, we collect the following types of information:

Personal Information:

• Name and contact details (email, phone number, address)
• Payment information
• Device information (make, model, serial number)
• Repair history and service records

Technical Information:

• Device diagnostics and repair details
• Service timestamps and locations
• Warranty information

2. How We Use Your Information

We use collected information for the following purposes:

• Providing repair and maintenance services
• Processing payments and maintaining accounts
• Communicating about repair status and updates
• Warranty tracking and service history maintenance
• Quality control and service improvement
• Marketing communications (with consent)
• Legal compliance and business operations

3. Information Security

We protect your information through:

• Secure storage systems with encryption
• Limited staff access to personal data
• Regular security audits and updates
• Employee training on data protection
• Secure disposal of outdated records

4. Data Sharing and Third Parties

We may share your information with:

• Parts suppliers (device information only)
• Payment processors for transactions
• IT service providers for system maintenance
• Legal authorities when required by law

We never sell your personal information to third parties.

5. Your Privacy Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Request deletion of your information
• Opt out of marketing communications
• Receive a copy of your data
• File a complaint with privacy authorities

6. Device Data Protection

When handling your device, we:

• Never access personal content without permission
• Protect device passwords and security information
• Securely store devices during repair
• Delete diagnostic data after service completion

7. Website Privacy

Our website uses:

• Essential cookies for site functionality
• Analytics to improve user experience
• Secure forms for service requests
• SSL encryption for data transmission

8. Marketing Communications

Our marketing practices:

• Opt-in consent required for marketing emails
• Easy unsubscribe options in every message
• No sharing of contact lists with third parties
• Regular review of marketing preferences

9. Data Retention

We retain your information:

• For the duration of our service relationship
• As required by warranty terms
• As required by law and regulations
• Until you request deletion (where applicable)

10. Updates to Privacy Policy

We may update this policy periodically. Changes will be posted here with the revision date. Significant changes will be notified via email.

11. Contact Information

For privacy concerns or requests, contact us at:

• Privacy Officer: privacy@wfixit.com
• Phone: +1 234 567 8900
• Address: 123 Repair Street, City, Country

Last Updated: January 2024